Goshen Veterinary Centre, located in Pontypool, is a veterinary practice with a mixed reputation based on customer reviews. With a Google Maps rating of 4.4 stars from 149 reviews, the clinic is generally seen favorably, though a closer look at individual experiences reveals some inconsistencies.

Positive feedback highlights the clinic's excellent veterinary care and friendly staff. For instance, Karen Barton praised the team for their exceptional service, noting their attentiveness and ability to make her dog, Miley, feel comfortable during her visit. Similarly, Willow Oaks commended the vet and staff for their professionalism and adherence to rules, expressing satisfaction with their services despite some policy-related disagreements.

On the other hand, several negative reviews criticize the clinic, particularly regarding customer service. Rebecca Jones reported a frustrating experience when inquiring about registration and neutering costs, describing the interaction as rude. Thomas McIntyre shared a distressing incident where his partner's critically ill dog was refused treatment, leading to an emergency situation at another veterinary clinic. Another reviewer expressed dissatisfaction with the clinic's pricing policies and perceived focus on costs over care.

The feedback suggests that while the veterinary care at Goshen Veterinary Centre is well-regarded by some, there are significant concerns about customer service and communication, highlighting the importance of clear and compassionate interactions with clients. Pricing transparency appears to be an area for improvement, as it is a recurring theme in negative reviews. Overall, potential customers might consider the mixed nature of reviews when deciding on this clinic for their pets' needs.