Drybridge Veterinary Clinic, located in Monmouth, boasts an impressive 4.7-star rating based on 169 reviews, indicating a high level of customer satisfaction. The clinic is praised for its friendly and helpful staff, with particular commendation for their sensitivity and professionalism in handling challenging situations. This is evident in reviews like Kim’s, who appreciated the empathetic care provided to her elderly cat during an emergency, and Mick’s, who trusts the clinic with his Explosives Detection Dog.

However, the clinic's reputation is not entirely without blemish. While the veterinary team is generally well-regarded, some feedback highlights issues with administrative efficiency and communication, as noted by Kristian Kennedy. He experienced delays in service, which led him to seek assistance elsewhere. Similarly, Rowana Nicell's review raised concerns about post-operative care and the quality of the out-of-hours service provided by an external partner.

Despite these criticisms, the majority of reviews reflect positive experiences, suggesting that most clients find the care and service satisfactory. This is reinforced by Arthur CJ Burns, who speaks highly of the thorough examinations and friendly atmosphere, indicating a commitment to maintaining a welcoming environment for both pets and owners.

Overall, Drybridge Veterinary Clinic seems to offer a dependable service, with a strong focus on customer care and expertise, although there may be areas for improvement in administrative operations and external partnerships.