South Wales Vets in Abertillery is a veterinary clinic with a mixed reputation based on various customer feedback. The clinic has a Google Maps rating of 4.3 stars from a substantial 266 reviews, suggesting a generally positive experience for many clients. However, recent written reviews reveal a more complex picture.

The clinic is recognized as a Veterinary Nurse Training facility, which might attract those interested in a teaching-oriented environment. Some reviews commend the staff for their friendliness and the care provided to animals, as highlighted by a 5-star review praising the welcoming nature of the staff and the relaxed demeanor of a client's pet during visits.

On the downside, certain reviews express significant dissatisfaction. One recurring issue is the difficulty in reaching the clinic via phone, with reports of extended hold times leading to customer frustration and loss of business. Furthermore, incidents such as improper handling during a nail trim and a contentious situation involving a pregnant cat indicate concerns about the quality of care and communication.

Pricing is another point of contention, with some clients finding the services slightly expensive. A notable incident involved a client being presented with costly emergency options after initial advice from the clinic proved inadequate.

Overall, while South Wales Vets has a solid base of positive feedback, recent critical reviews underscore the need for improved customer service and communication to restore trust and satisfaction among all clients.